1. Information We Collect
At HouseMark Kenya, we collect information to provide better services to our clients. This includes:
- Personal Information: Name, email address, phone number, and physical address.
- Property Preferences: Your property requirements, budget, and preferred locations.
- Website Usage: Information about how you interact with our website, including pages visited and time spent.
- Communication Data: Records of communications between you and our team.
2. How We Use Your Information
- To provide and maintain our real estate services.
- To match you with suitable properties based on your preferences.
- To communicate with you regarding property listings, updates, and inquiries.
- To improve our website and service offerings.
- To comply with legal obligations and regulations.
3. Information Sharing
We respect your privacy and do not sell, trade, or rent your personal information to third parties. However, we may share information:
- With property owners and sellers as part of the property transaction process.
- With service providers who assist us in operating our business (e.g., IT services, legal services).
- When required by law or to protect the rights, property, or safety of HouseMark Kenya and our clients.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:
- Encryption of sensitive data.
- Regular security assessments and updates.
- Access controls and authentication protocols.
- Staff training on data protection and privacy.
5. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal information (subject to legal obligations).
- Opt-out of marketing communications at any time.
- Withdraw consent for data processing where consent was provided.
6. Cookies
Our website uses cookies to enhance your browsing experience. You can control cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
8. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your privacy.
9. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: privacy@housemark.co.ke
Phone: +254 700 123 456
Address: Westlands, Nairobi, Kenya
Last Updated: January 2026